ICIIL 2025 Keynote Speakers 

Prof. Hai Yang, The Hong Kong Polytechnic University, China

Prof. Hai Yang is a Chair Professor at The Hong Kong University of Science and Technology, where he is recognized as a leading expert in transportation research. His work has been published in top-tier international journals, including Transportation Research, Transportation Science, and Operations Research, earning him a high ranking in both publications and citations within the transportation field. Throughout his career, Prof. Yang has received numerous prestigious awards, such as the 2020 Frank M. Masters Transportation Engineering Award and the 2021 Francis C. Turner Award from the American Society of Civil Engineers. In addition, he was honored with the National Natural Science Award by the State Council of the People's Republic of China in 2011. Prof. Yang was appointed as a Chang Jiang Chair Professor by the Ministry of Education of China and served as the Editor-in-Chief of Transportation Research (TR) Part B: Methodological from 2013 to 2018, a highly regarded journal in transportation studies. Currently, he is a member of the Distinguished Editorial Board for TR Part B and the Scientific Council for TR Part C: Emerging Technologies, and he also serves as an Advisory Editor for Transportation Science.

Speech Title: An aggregate matching and pick-up model for mobility-on-demand Services

Abstract: This presentation introduces the Aggregate Matching and Pick-up (AMP) model for mobility-on-demand (MoD) service markets, focusing on matching processes through matching intervals and radii. The model uses passenger demand rates, vehicle fleet sizes, and matching strategies to estimate drivers’ idle time and passengers’ waiting time. Key analyses include the relationship between waiting and idle times and their dependence on market thickness. The AMP model unifies existing matching models, showing specific applications, and can reduce to known models under certain conditions. Simulation experiments validate the performance of the AMP model, demonstrating its effectiveness in MoD contexts.

Prof. Dr. Voon Boo Ho, Universiti Teknologi MARA (UiTM) Sarawak, Malaysia

Prof. Dr. Voon is a professor of marketing at Universiti Teknologi MARA Sarawak, Malaysia. He is an experienced researcher who has published many papers and a few books in service management and marketing, strategic value-chain, and educational administration research. His book chapter on ‘Confucian values for service excellence’ can provide strategic insights. He has years of experience in education and banking in Sarawak before joining the academia. He teaches various strategic marketing and research methodology courses as well as supervised learners at bachelor degree and postgraduate levels. His innovations such as ServEx Scale, BEHAVE, BLUE-SEA, eDioms (Chinese Marketing), Marketing Research MOOC, MyServEx system, and RehabServE have won prestigious awards locally and internationally. MyServEx is commercialized. His consultancy projects on service management, customer experience and product development have helped the clients, and Sarawak government. His current research projects include socio-economic development service, rehabilitation service excellence, homestay service management, and personal service attitudes.

Speech Title: Leveraging Inclusive Service Innovation for Sustainability

Abstract: Inclusive service innovation to care for the persons with special needs is recommendable for sustainability. Good understanding and effective measurement of service culture for excellence are essential even for NGOs such as the community-based rehabilitation (CBR) centres. The target customers are the CBR’s trainees (i.e., persons with disability) and employees. In this inclusive service innovation, it is imperative to ensure consistent and continuous superior service to the target stakeholders. The parents/guardians also need to be empowered to care for their special children. This keynote speech will share a rehabilitation service management in Malaysia (Sarawak, Borneo) with the intended co-value creation for mutual benefits of the stakeholders. There is essentially a service excellence-value chain for sustainability. The service excellence culture (RehabServE) is multi-dimensional and impactful on the satisfaction, behavioural intentions, and health outcomes. The sustainable rehabilitation service culture can help to co-create and co-serve the persons with disabilities (PwDs) to achieve and sustain the triple bottom-lines of sustainability (i.e., natural environment, cost-effectiveness, and social inclusivity) for better quality of life of the parents/guardians and persons with special needs.

Prof. Paul Tae-Woo Lee, Zhejiang University, China

Paul Tae-Woo Lee is a PhD Supervisory Professor of Maritime Transport and Logistics and the Director of the Maritime Logistics and Free Trade Islands Research Centre at Ocean College, Zhejiang University [浙江大学港航物流与自由贸易岛硏究中心主任] and High-Level Overseas Talent of Zhejiang Province (2017) [(2017 年 浙江省’千人计划’专家)]. He holds a Ph.D. degree from Cardiff University in the UK. He has been a Visiting Scholar at, among others, The Faculty of Economics and Politics at the University of Cambridge in the UK, the Institute of Marine Studies at the University of Plymouth, The Hong Kong Polytechnic University, The MPA Visiting Professor at Nanyang Technological University, Singapore, and a Visiting Professor at PhD Logistics Program in Chulalongkorn University, Thailand. He is currently Adjunct Professor at RMIT University in Melbourne Australia. He is also a regular speaker at international conferences, including the Asia-Pacific Economic Cooperation (APEC), United Nations Development Programme (UNDP), UN Economic and Social Commission of Asia and the Pacific (UNESCAP), ASEAN-Australia-New Zealand Free Trade Agreement, China Academy of Social Sciences (CASS), Supply Chain Asia (Singapore), and Vietnam Academy for Social Sciences (VASS). In particular, Paul is currently a consultant for UNESCAP and has published several reports about maritime connectivity, green shipping corridors, sustainable future port development, and smart ports over the last four years. Professor Lee has published nine books, more than 200 journal papers, and guest-edited 26 special issues of distinguished international journals. Following Editor-in-Chief of two international journals in the supply chain, logistics, trade, and maritime transportation, he is currently an Associate Editor of Transportation Research Part E. He is alsothe Book Editor of Elsevier’s China Transportation Series (Scopus indexed) and Anthem Book Series of Supply Chain Management, Maritime Transport and Logistics (Scopus indexed). Professor Lee served the International Association of Maritime Economists (IAME) as co-opt Vice President, Secretary of IAME, and Council member since its inception in 1992. He is a founding member of the Asian Logistics Round Table (established in 2007), Yangtze River Research Innovation and Belt (established in 2017), and a founding member and Secretary-General of Global Research Network-Belt and Road Initiative (established in 2016).